Jud Linville

Biography

Jud Linville is the Chief Executive Officer of Citi Cards, the industry's largest credit card issuer, providing lending services that enable growth and economic progress for individuals and small businesses around the world. As a global payment business at the intersection of physical and digital commerce, Citi Cards seamlessly brings together cardmembers and merchants, allowing people to make purchases to improve the quality of their lives, whether on a card, over the internet or through a mobile device. Jud brings more than 30 years of experience and industry knowledge to this key business. Under his leadership, Citi Cards has undergone a significant transformation to simplify its product portfolio, expand its loyalty programs globally, provide robust digital options, and dramatically improve overall customer experiences. In addition to leading the global Citi Cards organization, Jud serves on Citigroup's Operating Committee and the Global Consumer Banking Council. Prior to joining Citi in 2010, Jud was President and Chief Executive Officer of Consumer Services at American Express Company, responsible for U.S. Cards, U.S. Consumer Travel, Membership Rewards, and the Global Prepaid businesses. Before leading the Consumer Card Services Group, Jud was Executive Vice President of the Service Delivery Network where he was responsible for all U.S. cardmember and merchant customer service, as well as all digital sales and service on a global basis. During his nearly 20 years with American Express, Jud held a diverse set of general management, marketing and customer service roles. Jud is a member of the Board of Visitors at Duke University's Fuqua School of Business and the Board of Trustees at Lafayette College. He earned a bachelor's degree from Lafayette College and a doctorate in psychology from Hahnemann University Medical College (now the Drexel University College of Medicine). Jud Linville is the Chief Executive Officer of Citi Cards, the industry's largest credit card issuer, providing lending services that enable growth and economic progress for individuals and small businesses around the world. As a global payment business at the intersection of physical and digital commerce, Citi Cards seamlessly brings together cardmembers and merchants, allowing people to make purchases to improve the quality of their lives, whether on a card, over the internet or through a mobile device. Jud brings more than 30 years of experience and industry knowledge to this key business. Under his leadership, Citi Cards has undergone a significant transformation to simplify its product portfolio, expand its loyalty programs globally, provide robust digital options, and dramatically improve overall customer experiences. In addition to leading the global Citi Cards organization, Jud serves on Citigroup's Operating Committee and the Global Consumer Banking Council. Prior to joining Citi in 2010, Jud was President and Chief Executive Officer of Consumer Services at American Express Company, responsible for U.S. Cards, U.S. Consumer Travel, Membership Rewards, and the Global Prepaid businesses. Before leading the Consumer Card Services Group, Jud was Executive Vice President of the Service Delivery Network where he was responsible for all U.S. cardmember and merchant customer service, as well as all digital sales and service on a global basis. During his nearly 20 years with American Express, Jud held a diverse set of general management, marketing and customer service roles. Jud is a member of the Board of Visitors at Duke University's Fuqua School of Business and the Board of Trustees at Lafayette College. He earned a bachelor's degree from Lafayette College and a doctorate in psychology from Hahnemann University Medical College (now the Drexel University College of Medicine).

Research Interest

Business