Support Services Specialist
Key Food Stores Co-operative Inc.
Support Services Specialist Company NameKey Food Stores Co-Operative Inc. Dates EmployedFeb 2017 – Present Employment Duration11 mos LocationStaten Island, New York Administrative Assistant Company NameEDSI Dates EmployedJul 2016 – Jan 2017 Employment Duration7 mos LocationStaten Island, New York - Managed expense reports for the center through Concur. -Performed all duties associated with reception, greeting clients or customers and determining the reasons for their visits. -First line of contact on the centers main phone line -Sorted and distributing incoming messages to appropriate staff members. -Determined whom a customer needed to meet with -Checked profiles to ensure completeness of personal information. -Created Center Director's daily schedule via Excel, by corresponding with the Outlook Calendar -Assist incoming customers with orientation paperwork -Collect and enter personal data into electronic files -Monitored work supply inventory, reordering as necessary -Complete and submit Purchase Request forms Manager Company NameKiddie Wonderland Dates EmployedMar 2006 – Oct 2016 Employment Duration10 yrs 8 mos LocationStaten Island, New York -Responsible for managing day-to-day operations at the Party Center -Coordinated elaborate theme parties for children within a specified budget set by the customer -Obtain feedback from both the parents, and children making sure that they were completely satisfied with their party -Create invoices using Excel -Collect, reconcile and process payments for services in the forms of cash and/or credit -Interview potential employees -Train new team members Customer Service Representative Company NameHSBC Dates EmployedApr 2016 – Jul 2016 Employment Duration4 mos LocationStaten Island, New York -Worked with and advised customers in opening accounts and performing transactions -Perform exact and efficient transactions throughout the day to ensure a balanced cash box by close of business -Maintained up-to-date knowledge on various bank policies by constantly attending both web-based and in-person intensive training on AML, BSA, sanctioned countries, fraud, cash handling, robbery, etc Utilize my trainings by following specific procedures and bank regulations to complete reports when necessary -Thoroughly identified customers before processing any transactions, which was done using several different types of software -Provided excellent customer service and remained organized during heightened banking volumes Management Assistant Company NameEnterprise Rent-A-Car Dates EmployedOct 2014 – Apr 2016 Employment Duration1 yr 7 mos LocationStaten Island, New York -Worked at the flagship branch in Staten Island, as the Management Assistant -Provided excellent customer service while keeping my branch organized and efficient -Handled the branches A/R's -Responsible for conversions, sending updates to both branch and risk management -Contacted customers with past due balances, those who did not make payments became conversions -Worked hand-in-hand with local police departments to report cars stolen/follow-up on any other vehicles they were able to get back for us from previous conversion reports
Business and Management