Leader of Business, Marketing and Analytics Applications— Provide Enterprise System Solutions & Management Strategies
Key Food Stores Co-operative Inc.
Experience Director Technology Solutions Company NameKey Food Stores Co-Operative Inc. Dates EmployedOct 2017 – Present Employment Duration3 mos LocationGreater New York City Area Vice President of Business Applications and Analytics Company NameAchieve3000 Dates EmployedJan 2017 – Sep 2017 Employment Duration9 mos LocationGreater New York City Area * Lead the development of business app solutions, roadmaps, benchmarks, analytical frameworks, and KPIs. Establish enterprise-wide systems that support customer relationship management, order and quoting management, customer success planning, field service and implementation management within the Salesforce.com and Netsuite platforms. * Lead a team of IT development, integration, administration and analytics personnel. * Monitor core financial responsibilities, including a departmental P&L, project budgeting, staff overhead, and contract management/negotiations. Align FTE and contract staff with on-going project requirement and fulfillment expectations against any project or departmental budget restrictions. Director, Analytics & CRM Company NameThe Children's Place Dates Employed2015 – Jan 2017 Employment Duration2 yrs LocationGreater New York City Area * Lead the development of business app solutions, roadmaps, benchmarks, analytical frameworks, and KPIs. Establish enterprise-wide systems that support customer relationship management , business warehousing (SAP BW), inventory/supply management (SAP ECC), operations planning, and logistics. * Manage a team of IT development, reporting, and analytics personnel, including 7 onshore and 6 offshore employees. Lead the teams that provide actionable insight based on complex data sets and analyses. * Monitor core financial responsibilities, including a departmental P&L, project budgeting, staff overhead, and contract management/negotiations. Align FTE and contract staff with on-going project requirement and fulfillment expectations against any project or departmental budget restrictions. * Directed the design and development of reporting and analytics applications for the MyPlace loyalty rewards and private-label credit card programs. Saw lift in new card applications and engagement in the loyalty program. * Designed and developed data integration and analytic solutions that supported digital transformation, order management, markdown/size-pack optimization, international and wholesale expansions. Provided the analytical framework used to extract millions in new revenues and streamline merchant order functions. Director of Business Intelligence and CRM Company NamePenn National Gaming and Hollywood Casinos Dates Employed2011 – 2015 Employment Duration4 yrs LocationWyomissing, PA * Reported directly to the CIO. * Led the development of Teradata Customer Interaction Manager (CIM), a CRM app that segmented and standardized direct marketing for loyalty card customers across 21 PNG properties. Developed customer KPIs that improved customer retention/acquisition and coupon redemption. * Directed internal and outsourced teams, which included 10 on-staff consultants and 5 outsourced production staff. Led project teams working on large-scale app/software development, implementation, and maintenance — team introduced major system enhancements during tenure. * Oversaw department and project budgets. Audited and monitored contract commitments, project timelines, and cost overages to ensure actual costs were in line with previous expectations. * Implemented data governance, key performance indicators, and MDM programs that addressed data ownership and quality against departmental and enterprise analytical needs. Led the design, development, and implementation of various tools, apps, and methodologies. * The following represents several major projects managed, along with results: * Selected a new email provider (SilverPop) to deliver newly developed digital using a centralized redemption database. Expected to save millions per year in marketing costs. * Introduced BI/analytics platform that provided predictive analytics, data visualization, and data services. Expected to generate incremental EBITDA. * Grew the VIP business and provided YOY revenue gains after directing the implementation of a Player Contact Management System in Salesforce.com. Director Business Intelligence Company NameAdvance Auto Parts Dates Employed2006 – 2011 Employment Duration5 yrs LocationRoanoke, VA * Developed BI team, consisting of 15 internal and 15 external members (30 total), that supported 10,000+ Business Intelligence end users. Directed HR functions as well, including interviewing, hiring, salary negotiations, and performance reviews. * Introduced interactive dashboards (Oracle Business Intelligence (OBIEE+) to 3500+ stores. Provided actionable, real-time data and reporting on financial, sales, and HR metrics. Boosted sales and retail business agility, which resulted in an annual increase in sales and additional gross margins. * Developed an enterprise-wide, data governance program and introduced a multi-department BI committee. Cut BI database development costs, reduced reporting errors, and provided a better understanding of data lineages, definitions, and report uses. * Led the development and implementation of Enterprise Data Warehouse and BI apps that supported sales, inventory, and supply chain logistics. Enhanced POS functionality, including inventory, customer, and sales reporting. Decreased costs and increased revenue. * Promoted twice during tenure
Business and Management