Harrison Heather

Biography

Heather is a highly experienced General Manager with extensive experience spanning more than 20 years in the Cosmeceutical industry in Australia. Highly developed skills and competencies in managing a multimillion dollar business, Heather manages staff across Australia and internationally. She specialises in business transformation and change with a particular focus on delivering exceptional customer experience and sustained sales growth in a very challenging clinical skincare industry.  In her current role, Heather has responsibility for developing and implementing the company’s strategic direction, financial performance of the company in terms of positive cash flow, overall profitability and continuous bottom line growth. Her astute business acumen and close working relationship with senior management has earned Heather the respect of not only her superiors and peers but her colleagues in the industry. Low staff turnover, above average results in Customer Service delivery and sustained market growth are some of the many hallmarks of Heathers professional achievements. Heather has undertaken extensive training at both an academic and practical level. Success with strong market share in this competitive industry, AST has continued to grow at exponential levels since its humble beginnings 20 years ago.  Specialties: Customer service strategy, sales management, strategic planning, financial analysis, training, design of recognition programmes and incentives, people management and change management.

Research Interest

Dermatitis