Shwetha Jayaram
IT Support Analyst
Environmental Science
Cleanaway Waste Management
Australia
Biography
I am a passionate and self-motivated person enthusiastic to learn new technologies to enhance my skills and to contribute my best to the workplace. A quick learner with the ability to adapt to new techniques and technology. Highly customer oriented with excellent problem solving, troubleshooting skills and attention to detail. CCNA, COMPTIA Network+ & Security + and ITIL V3 & Intermediate certified Areas of Expertise: • Service Level Management • Availability Management • Incident Management • Change Management • Networking • Security • Installing & configuring Windows XP, 7 & 8 • Installing, Configuring & administering Windows Server 2008, 2010 & 2012 • TCP/IP, DHCP, DNS and SMTP technologies • Configuring Cisco switches and routers • Active Directory & Exchange • Remote site /user connection troubleshooting • Microsoft Office • Reporting & Documentation
Research Interest
Computer Science
