Ross Chapman

Biography

Ross is Professor of Management and Director, Postgraduate Studies, School of Business and Law at CQUniversity. Between May 2010 and January 2014 he was Head of the Deakin Graduate School of Business at Deakin University. Prior to that he spent over 20 years the University of Western Sydney where he was promoted to Professor of Business Systems and was appointed to several positions including Head of School and Associate Dean (Research). Between 1979 and 1985, Ross worked for several large multinational companies in technical, QC/QA and R&D management positions. He has taught and researched predominantly in the areas of Quality, Innovation and Technology Management. He is author or co-author of 3 books and over 90 book chapters, refereed journal and conference papers in the above areas. Ross is currently a Non-Executive Director on the Board of two not-for-profit organisations, and until recently was a Board member of the Australian and New Zealand Academy of Management (ANZAM) where he was the 2011 President.

Research Interest

Quality Management and Continuous Improvement in Manufacturing and Service Industries Operations, Innovation and Technology Management within Organisations and Supply Chains Performance Measurement and its Application in Business Improvement, particularly in SMEs