Natalia Icorceva
Business
IPM Business School, Belarus
Belarus
Biography
Training and further education: MSc in Social Work and Management, Manchester University; Lambent International Coaching Certification Training (ICC); Selecting the Right People (Train the Trainer), Hilti Academy; Interview Competence Development, Hilti Academy; "Management of an Intellectual Company" CELEMI. Experience of the HR Director of a large international company (setting up a local HR management system for global corporate standards, experience in expanding and reducing staff, talent management, implementing the SAP HR module, participating in the development of a local HR strategy, building HR brand), working with staff in the Baltics (Lithuania, Latvia, Estonia, the development of line managers, the setting of HR processes). Experience in the management of the customer service department (introduction of the call center, integration of KPIs).
Research Interest
Personnel management, coaching
