Jim Weakley

Biography

For over 30 years, Jim has led worldwide services and support teams, driving key processes essential for successful customer enablement, optimal time-to-value, and highly effective customer support capabilities. His experience in ‘doing whatever it takes’ to ensure successful customer outcomes, has been focused on continuous improvements directed at team capabilities and proactive customer engagement around all phases of the customer journey. Jim has held senior leadership positions with both early stage and Fortune companies, successfully leading organizational transformations that have resulted in improved and ongoing customer experience and satisfaction. For over 30 years, Jim has led worldwide services and support teams, driving key processes essential for successful customer enablement, optimal time-to-value, and highly effective customer support capabilities. His experience in ‘doing whatever it takes’ to ensure successful customer outcomes, has been focused on continuous improvements directed at team capabilities and proactive customer engagement around all phases of the customer journey. Jim has held senior leadership positions with both early stage and Fortune companies, successfully leading organizational transformations that have resulted in improved and ongoing customer experience and satisfaction.

Research Interest

Business