John Watson
Executive Vice President Customer Experience
 telecommunications
Bell
Canada
Biography
"As Executive Vice-President, Customer Experience, John Watson leads Bell’s Customer Operations and Field Services teams. Leveraging industry-leading investments in talent development, big data and analytics, Mr. Watson has improved all facets of the Bell residential and wireless customer experience with enhanced quality and efficiency. Over the last 17 years, Mr. Watson has held executive officer roles in a range of major public telecommunications companies. He is a leader in organizational development and has lectured on business strategy, customer experience, big data, marketing, and talent development and leadership. Mr. Watson holds a Master of Business Administration from the Schulich School of Business at York University."
Research Interest
business
