Kenneth Klassen
Professor
Goodman School of Business
Brock University
Canada
Biography
Dr. Kenneth J. Klassen is a Professor of Operations Management. He holds a B.Admin. from Brock University, an MBA from Wilfrid Laurier University, and a Ph.D. in Operations Management from the University of Calgary. His work experience includes project management, banking, and he has served on the Board of Directors for variuos organizations in Canada and the US.
Research Interest
Dr. Klassen has published many journal articles and conference proceedings papers, and has been invited to speak at national and international conferences a number of times. This research covers topics such as demand and capacity management in services, outpatient appointment scheduling, parking and food capacity issues on a campus setting, web-log analysis, and pedagogical techniques. Journals include the Journal of Operations Management, Production and Operations Management, Omega: The International Journal of Management Science, the International Journal of Operations and Production Management, the International Journal of Service Industry Management, the Journal of Information Technology Education, Health Care Management Science, and The Service Industries Journal.
Publications
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Klassen, K., Trybus, E. and Kumar, A.. Planning Food Services for a Campus Setting, International Journal of Hospitality Management. Volume 24, Number 4, Fall, 2005.
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Klassen, K. and Biktimirov, E.. Relationship Between Student Performance and Specific Online Support Materials in an Operations Course, Journal of the Academy of Business Education. Volume 8, Number Summer, 2007.
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Yang, J. and Klassen, K.. How Financial Markets Reflect the Benefits of Self-Service Technologies, Journal of Enterprise Information Management. Volume 83, Number 5, 2008.
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Klassen, K. and Yoogalingam, R.. An Assessment of the Interruption Level of Doctors in Outpatient Appointment Scheduling, Operations Management Research. Volume 1, Number 2, 2008.
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Biktimirov, E. and Klassen, K.. Relationship Between Use of Online Support Materials and Student Performance in an Introductory Finance Course, Journal of Education for Business. Volume 83, Number 3, January, 2008.
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Klassen, K. and Yoogalingam, R.. Improving Performance in Outpatient Appointment Services with a Simulation Optimization Approach, Production and Operations Management. Volume 18, Number 4, 2009.
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White, D., Froehle, C. and Klassen, K.. The Effect of Integrated Scheduling and Capacity Policies on Clinical Efficiency, Production and Operations Management. Volume 20, Number 3, May, 2011.
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Klassen, K. and Yoogalingam, R.. Appointment System Design with Interruptions and Physician Lateness, International Journal of Operations and Production Management. Volume 33, Number 4, 2013.
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Klassen, K. and Yoogalingam, R.. Strategies for Appointment Policy Design with Patient Unpunctuality, Decision Sciences. Volume 45, Number 5, 2014.
