Joseph Jerkovic

Biography

Information Technology Coordinator / IT Site Lead with vast experience. Leading a team of talented support technicians to provide high levels of support to meet company objectives and client satisfaction. Strong ability to work under pressure and stay calm when needed most. Results oriented and assuring IT projects are delivered on schedule and within budget. Capable of working on multiple projects at the same time. Experienced in integration of systems, processes and resources from mergers and business acquisitions, project site setup, Helpdesk Management, and managing IT operations. Strong analytical and problem solving skillsets. Always striving on creating a smooth and efficient environment. 

Research Interest

- Management of IT Service desk team - IT project management - Ability to motivate, promote a high level of employee engagement,  - Integration of systems, processes and resources in mergers and business acquisitions - Organizational transformation following the best practices using ITIL - Strategic planning and roll out of new policies  - Implementation of standard processes eliminating single points of failure on production systems - Proficient in Windows desktop and Server operating systems, Microsoft Office, Documentum, Microsoft Visio, Microsoft Project, SharePoint. Live link Open text, - Strong knowledge in wireless systems, VoIP, video streaming, videoconference systems, voice & data integration systems, cabling, LAN, WAN, satellite systems, and video surveillance systems. - Strong knowledge and skills in leadership, quality & process management, negotiation, managing change networking, prioritization & planning, troubleshooting, problem solving, customer orientation, knowledge sharing and teamwork. - A team player with excellent interpersonal and leadership skills that enjoys the challenge of a fast-paced, dynamic environment.