Steve Richards

Biography

"With over 20 years of sales management experience in hand, Steve Richards is relentless in his mission to provide unparalleled service to Reggin’s current and future customers. With his strategic business acumen, his strong customer centered leadership and his people focused management style, it is no surprise that Reggin has stepped into light as one of Calgary’s premier service providers in the Plumbing and Heating Industry. Steve Richards has lured the best and brightest employees to create an environment where customers can feel confident that their needs will be met and surpassed. Steve joined Reggin over 11 years ago and since then, has led the expansion of this organization, growing their employee base to almost triple the numbers and through his leadership, has quadrupled their fleet of service vehicles required to meet the needs of this expanding business. At the centre of Steve’s success is his intuitive and very conscious awareness that people come first. Even in hiring his staff, although strong technical skills are required, he clearly communicates that character, integrity and passion are paramount. Steve gives the term “customer care” new meaning as he continues to seek out innovative ways to enhance the lives of his customers through the outstanding service Reggin provides. He has a strict philosophy….”We must go above and beyond to treat every customer and every team member the way we would hope to be treated. If we are viewed as the best in the eyes of our customers and our employees, this is our true measure of success!"

Research Interest

Business