Kimmy W. Chan
Professor
Department of Marketing
Hong Kong Baptist University
China
Biography
Kimmy W Chan Academic & Professional Qualifications are BBA HKU, PhD HKU. She is currently working as Professor in Department of Marketing in Hong Kong Baptist University
Research Interest
Services Marketing, Customer Relationship Management
Publications
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Chan W, Gong T, Zhang R, Zhou M (2017) Do Employee Citizenship Behaviors Lead to Customer Citizenship Behaviors? The Roles of Dual Identification and Service Climate (Journal of Service Research). Journal of Service Research 20: 259-274.
