Robert Baillie
ASSOCIATE DIRECTOR
Healthcare
Navigant Consulting, Inc. (NCI)
China
Biography
Robert Baillie is an Associate Director in the Healthcare practice. He brings more than 12 years of big 4 consulting project management and organizational change management experience with an emphasis on CBO shared service environments. Robert has worked extensively with senior hospital leadership through his work with outsourcing revenue cycle functions to shared services. He has worked with the senior leadership teams to plan and execute revenue cycle transformations to shared service.
Research Interest
Customer Service, FCC, Registration, Pre-Registration and Scheduling
