Zun Lou
Associate Professor
Economics
Shandong University of Finance and Economics
China
Biography
Zun Lou she is currently working as a research fellow at Shanghai University of Finance and Economics
Research Interest
Consumer behaviors, Service marketing, Cross-culture marketing
Publications
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Zun Lou, (2009), "The cognitive and emotional factors influencing customer response to service penalty", Journal of Management, Vol. 6 , No. 11 , pp.1548-1554 .
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Zun Lou, (2010), "Customer evaluation and adoption of SST: the moderated effects of self efficiency and company image", Journal of Management Review, Vol. 22 , No. 1 , pp.29-36 .
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Zun Lou, (2010), "Enjoyment of participation: a mediated moderation model", Journal of Management Science, Vol. 23 , No. 2 , pp.77-85 .
