Y. Lyu, H
Professor
Economics
Shanghai University of Finance and Economics
China
Biography
Y. Lyu, H she is currently working as a research fellow at Shanghai University of Finance and Economics
Research Interest
Economics
Publications
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M. Chen, Y. Lyu, X. Zhou, W. Li, (2016), "The impact of high-commitment HR practices on hotel employees’ proactive customer service performance", Cornell Hospitality Quarterly .
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Y. Lyu, X. Zhou, W. Li, J. Wan, J. Zhang, C. Qiu, (2016), "The impact of abusive supervision on service employees’ proactive customer service performance in the hotel industry", International Journal of Contemporary Hospitality Management, Vol. 28(8) .
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Y. Lyu, H. Zhu, H-J. Zhong, L. Hu, (2016), "Abusive supervision and customer-oriented organizational citizenship behavior: The roles of hostile attribution bias and work engagement. ", International Journal of Hospitality Management, Vol. 53(1) , pp.69-80 .
