Xu Xian-ying
Doctor
School of Economics and Management
Shenyang Aerospace University
China
Biography
Education Background Bachelor—International economic and trade, Northeastern University, Shenyang, China, 1996-2000 Master—Business Administration, Northeastern University, Shenyang, China, 2000-2003 Doctor—Management science and engineering, Northeastern University, Shenyang, China, 2005-20011
Research Interest
Service Marketing; Consumer Behavior
Publications
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Xu Xianying,Ma Qinhai.Based on Expectation Research the Differences between Perceived service Quality and Customer Satisfaction[J] .Journal of Applied Statistics and Management,2011(5)
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Xu Xianying,Ma Qinhai.Improvement and Application of SERVQUAL Service Quality Measurement Method[J].Journal of Northeastern University(Natural Science),2011(8).
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Xu Xianying,Ma Qinhai. Research on the Relationships among Expectation ,Perceived service Quality and Customer Satisfaction[J] . Forecasting, 2011(4).
