Térence Goudriaan
Expert in Customer Experience, Digital Customer Ex
Engineering
Capgemini
Denmark
Biography
As the head of Customer Experience for Capgemini Telecom & Media, I am in charge of Offer portfolio management, Business Development & Deal shaping, Partnerships management (vendors). This enables me to propose tailored solutions (Business & IT) to our clients depending on their CX areas of improvements.
Research Interest
Engineering
