Healthcare Experts

Buket Erdem Yigit

Shared Services and Operational Excellence CoE Man
Albany Medical College


• aligned team structure based on business priorities, ensuring specific focus on learning and development, performance management, digitization initiatives, external shared services, process improvement projects, and logistics optimization needs • identified knowledge gaps and ensured 50+ trainings were put in place to increase competency • worked on performance management KPIs; increasing customer on time delivery, achieved +12% improvement for EU and +9% for EAGM  • transitioned order/pre-order entry and other non-value added transactional activities to external shared services with 60% penetration • provided OTR CTQs to respective deployment leader for digitization initiatives such as myOrders, myProjects, Apttus, Order Submission tool and lead deployment for Elton Demo management tool • engaged with Global CoE for major improvement areas such as lead time management, billing quality, rev rec guidelines

Research Interest

• facilitated major training events for internal OTR and on cross functional level, to ensure basic and wing to wing understanding by establishing rigor and understanding of processes • for order entry process, helped capture and fix defects; leading to cycle time reduction by 30+ days and FPY increase of 12% across EAGM • created OneStopShop Tool as a repository for consolidated SOPs with easy access, increased usage by 84%

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