Erika Kovács
Contact Centre Manager
Administration
Emirates
Hungary
Biography
Highly experienced Customer Service manager with excellent interpersonal, communication, project management skills, depending on the situation capable of taking a helicopter view or a deep dive into the details. Proven ability to manage and motivate large, intercultural teams, prioritize and multitask in a fast paced, client based environment. Extensive experience across several disciplines mainly in SSC environment including planning and managing transfer of more than 150 jobs and setting up/ successfully leading inbound and outbound customer service activities.
Research Interest
Business management, Customer service, project management
