Buket Erdem Yigit
Healthcare
Istanbul University
Hungary
Biography
• aligned team structure based on business priorities, ensuring specific focus on learning and development, performance management, digitization initiatives, external shared services, process improvement projects, and logistics optimization needs • identified knowledge gaps and ensured 50+ trainings were put in place to increase competency • worked on performance management KPIs; increasing customer on time delivery, achieved +12% improvement for EU and +9% for EAGM • transitioned order/pre-order entry and other non-value added transactional activities to external shared services with 60% penetration
Research Interest
• aligned team structure based on business priorities, ensuring specific focus on learning and development, performance management, digitization initiatives, external shared services, process improvement projects, and logistics optimization needs • identified knowledge gaps and ensured 50+ trainings were put in place to increase competency • worked on performance management KPIs; increasing customer on time delivery, achieved +12% improvement for EU and +9% for EAGM • transitioned order/pre-order entry and other non-value added transactional activities to external shared services with 60% penetration
