Sr. Manager - IT Operations & Infrastructure at Ba
NIHA COMMUNICATIONS (P) LTD
Twenty years leadership experience in IT Operations, Service Management, Project Management and Customer Care. Specialize in infrastructure optimization, including data center management, network operations & monitoring, end-user support, server administration and change management. Expertise in Customer Care Management & Contact Center Operations, including the alignment of people, processes and technologies to achieve “Best-in-Class” technical support services. Project Management for multi-million dollar IT projects impacting diverse user communities.
Currently oversee IT Operations & Infrastructure, including 24x7 support for production server environments, data networks & business critical applications. Responsible for architecture and support of corporate information systems infrastructure and data/voice communications. Partner with business leaders to develop new technology solutions required to improve efficiencies and enhance revenue opportunities. Manage budget, user access & security policies, technology procurement, vendor relationships, and business continuity plan.