Umesh Kumar Gupta

Biography

 +15 Years Customer Support Experience in Analytical Instrumentation field. Installation, commissioning, validation, application, preventive maintenance, troubleshooting and repair at customer site. escalation management, team and skill management, customer training, helping service sales, instrumentation sales, consumable sales teams, team coaching, team meeting, customer feedbacks. Team skill development. Specialties: Strong Technical skills Escalation handling till closure In-depth Process knowledge Customer Support management active support to Instrument Sales, Consumable Sales, Online Support team on their queries. Effective written and verbal communication with customers, internal teams. Projects managements- Team meeting, team training, customer survey.

Research Interest

 Business