Sangeeta Sahney
Management
Indian Institute of Technology (IIT) Kharagpur
India
Biography
Broadly, my research interests are in the areas of Marketing and Organizational Behaviour. In Marketing, my research interests include Consumer Behavior, Services Marketing, Internet Marketing, Cross-cultural Marketing and Rural Marketing. In Organizational Behaviour, my interests include Educational Leadership, Socio-Technical Design systems and Organizational Culture. I am passionate about studies in Services Quality, with specific focus on Quality Management in Education. This has been my doctoral reaserch area, and I shall always continue working on this.
Research Interest
Marketing managment Consumer Behavior Services Marketing Organizational Behavior Quality Management
Publications
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Conceptualizing Total Quality Management in Higher Education by Sahney, S., Banwet, D.K. and Karunes, S. The TQM Journal Vol.16, No. 2, Emerald 145-159 (2004)