Dr. Amritesh
Assistant Professor
Humanities and Social Sciences
Indian Institute of Technology Ropar
India
Biography
Amritesh is presently working as Assistant Professor at IIT Ropar in the department of Humanities and Social Sciences. Before that, he has worked at the same position at BITS-Pilani Dubai Campus (Dubai) and IILM institute of Business & Management, Gurgaon (India). He has completed his Ph.D. (Service Operations) and M.Tech. from ‘Industrial and Management Engineering Department’ of IIT Kanpur. His articles are published in many reputed international journals and conferences.
Research Interest
Marketing of Services Online services Information Science e-Governance
Publications
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Amritesh, Misra, S.C., and Chatterjee, J. (2016), “Quality Framework for Credence Based Informational Services: Applying KANO’s Method". DOI:10.1080/14783363.2016.1171704. Total Quality Management & Business Excellence Taylor and Francis
