Paola Annis
Cloud Solutions Architect
Microsoft
Italy
Biography
Cloud Solutions Architect @microsoft * Open networker. * Technology professional, with over 22 years' experience in technical support, project management, project delivery, product management and business development in the TLC and Contact Center application space. Committed to customers for delivering solutions, architectures and troubleshooting, dedicated to the firm, and resourceful to achieve agreed goals. Use of technical and business skills to position the products, show the company’s vision and establish credibility with partners and customers.
Research Interest
Customer Experience, Contact Center, CTI, CRM, service design thinking, technical writing, problem solving, product management, solution design, project management.
