Business & Management

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Elisa. Modena

Order Management Specialist presso Orthofix S.r.l.


 Order Management Specialist Company NameOrthofix Dates EmployedJul 2014 – Present   Employment Duration3 yrs 3 mos Main diuties: • Team leader for the following areas and customers assigned: Domestic market: Lombardia, Lazio, Toscana International market: South America, Spain, Est Europe • Providing a friendly and helpful service to customers promoting our products’ best features.  • Hiting sales targets and to make the brand successful.  • Providing timely information about delivery schedules,  • resolving disputes and customers’ complaints,  • managing the on consignment material of each sales area.  • analazing the Farmafactoring' requests • Tight collaboration with salesmen, customers (hospitals and other clinical centers), tender office, regulatory, marketing and planning departments.  • Strong relationship with distribution department in order to ensure the maximum service to the end customer. • Able to used CRM software as Sales force • KPI report and analysis • Swot report • Customer segmentation analysis

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