Antonella Cugini
Associate Professor
DEPARTMENT of ECONOMIC SCIENCES AND STATISTICS
University of Udine
Italy
Biography
Dr. Antonella Cugini is currently working as a Associate Professor in the Department of DEPARTMENT of ECONOMIC SCIENCES AND STATISTICS , University of Udine , Italy. His research interests includes ECONOMIC SCIENCES AND STATISTICS . He /she is serving as an editorial member and reviewer of several international reputed journals. Dr. Antonella Cugini is the member of many international affiliations. He/ She has successfully completed his Administrative responsibilities. He /she has authored of many research articles/books related to ECONOMIC SCIENCES AND STATISTICS .
Research Interest
ECONOMIC SCIENCES AND STATISTICS
Publications
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Cugini A, Carù A, Zerbini F. The cost of customer satisfaction: a framework for strategic cost management in service industries. European Accounting Review. 2007 Sep 1;16(3):499-530.
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Carù A, Cugini A. Profitability and customer satisfaction in services: an integrated perspective between marketing and cost management analysis. International Journal of Service Industry Management. 1999 May 1;10(2):132-57.
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Carù A, Cugini A. Valore per il cliente e controllo dei costi: una sfida possibile: approccio integrato per le imprese di servizi. EGEA; 2000.
