Xiang (michael) Chen
Luxembourg Institute of Science and Technology
1. Analyzed customer behaviors to establish the profiles for customers, which provided assistance to customer relationship management business. 2. Prepared and managed the contracts in Foreign Exchange Settlement and Letter of Credit business with thorough understanding of demand and needs of 8 major global customers 1. Took responsibility for the data collection, cleansing and analysis for Ford’s project to produce a report on its supply chain and presented it to Ford’s management. The report was very well received. 2. Performed phone interview with customers on the feedbacks about cars usage and analyzed how clients can improve their service, producing a deep insightful performance analysis report.