Business & Management

Business & Management Experts

Jennifer Yuen Man Lai

Associate Professor
Business Administration
University of Macau


Jennifer Yuen Man LAI, associate professor at University of Macau. She earned her PhD in Management from The University of Hong Kong, Hong Kong, 2007.

Research Interest

Organizational citizenship behavior, Dirty work, Job stress


  • Wang, X., Chow, W. C., Yang, Z., & Lai, J. Y. (2013). Market Signals: Website Investment and Physical Store Existence. Asia Pacific Journal of Marketing and Logistics, 26(1), 94-113.

  • Lai, J. Y. M., Lam, S. S. K., & Chow, C. W. C. (forthcoming). What good soldiers are made of: The role of personality similarity. Journal of Managerial Psychology.

  • Chow, C. W. C., Lai, J. Y. M., & Loi, R. (2015). Motivation of travel agents’ customer service behavior and organizational citizenship behavior: The role of leader-member exchange and internal marketing orientation. Tourism Management, 48, 362-369.

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