Lida Lingling Zhang
Assistant Professor
Business Administration
University of Macau
Macao
Biography
Jia YUAN currently working as an assistant professor at University of Macau. She received her Ph.D. in Marketing, University of Macau.
Research Interest
Team diversity and relational demography, Status processes in teams, Identity processes in teams
Publications
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Chow, C. S. F., & Zhang, L. L. (2008). Measuring consumer satisfaction and dissatisfaction intensities to identify satisfiers and dissatisfiers. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 21, 66-79.
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Zhang, L. L., Lam, L. W. & Chow, C. S. F. (2009). Segmenting the customer base in a CRM program according to customer tolerance to inferiority – A moderator of the service failure-customer dissatisfaction link. Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior, 22, 68-87.
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George, E., Chattopadhyay, P., & Zhang, L. L. (2012). Helping hand or competition? The moderating influence of perceived upward mobility on the relationship between blended workgroups and employee attitudes and behaviors. Organization Science, 23, 355-372.
