Venasio-lorenzo (vena) Crawley
Chief Customer Officer
Graducate
Auckland Gas Company
New Zealand
Biography
Vena joined Contact in October 2014 in a newly created role of Chief Customer Officer. Vena oversees all of Contact's functions that have been aligned to build the delivery of a best in class customer experience through our Retail, Commercial and Industrial channels, these include; marketing, sales, product and services management, retail operations and metering, customer insight, pricing, networks and reconciliation, LPG cylinder delivery, performance management and business intelligence and customer change.
Research Interest
LPG cylinder delivery, performance management and business intelligence
