Dr Richard Greatbanks
Senior Lecturer
Management
Otago University
New Zealand
Biography
Dr Richard Greatbanks BSc(CNAA) MSc PhD(Manc) CEng MIEE Senior Lecturer Operations Management
Research Interest
operations management quality process improvement performance measurement, particularly in conjunction with SME organizations operational excellence within service
Publications
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Boon, B., Greatbanks, R., Munro, J., & Gaffney, M. (2017). Service delivery under translation: Multi-stakeholder accountability in the non-profit community sector in New Zealand. Health & Social Care in the Community, 25(2), 402-413. doi: 10.1111/hsc.12319
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Greatbanks, R., Doolan-Noble, F., & McKenna, A. (2017). Cheques and challenges: Business performance in New Zealand general practice. Journal of Primary Health Care, 9(3), 185-190. doi: 10.1071/HC17047
