Erin Kenny
Managing Director
Business and Management
Alvarez and Marsal
Poland
Biography
Erin Kenny is a Managing Director with Alvarez & Marsal in Seattle, specializing in helping clients to develop and implement technology product and channel strategies. She has expertise working with online retail, finance and transportation companies and non-profit organizations. With more than 15 years of experience, Ms. Kenny has helped multiple companies launch new products and business lines and improve customer service and user experience. Notable assignments include working with a global foundation on its portfolio of investments in data and technology. She has assisted a major global transportation company in the assessment of its conveyance operations and service performance with a goal to define and deliver on a service improvement strategy. Most recently, Ms. Kenny has been working on a multi-year initiative, in partnership with nine U.S. states, to launch a new non-profit built around a shared services platform that will open up access to the market for education tools that help students learn. Before joining A&M, she was a senior manager at Amazon.com, responsible for developing merchant solutions and building product selection. She served as product lead for the creation of the Merchants@ service, which transitioned Amazon’s e-commerce functionality into an application platform, accessible to third-party merchants selling on Amazon. Earlier, she managed customer experience for the Marketplace (used products) business. She oversaw online operations, including the set-up of merchandising, customer service, product development and fulfillment processes for The Body Shop, a global beauty retailer. Ms. Kenny earned a bachelor’s degree from Duke University and an MBA from the Kellogg School of Management at Northwestern University. She is an executive board member and treasurer for Girls on the Run of Puget Sound.
Research Interest
Erin Kenny has extensive experience building new products and businesses that address consumer needs and works with foundations and non-profits to define and deliver complex system change
