Richard Hendry

Biography

Richard Hendry is a Senior Director with Alvarez & Marsal Financial Industry Advisory Services in San Francisco. Mr. Hendry specializes in regulatory and operational risk. Mr. Hendry’s primary areas of concentration are regulatory finding remediation, risk management programs and systems, and insight into evolving regulatory thinking. With more than 30 years of financial industry and regulatory experience, Mr. Hendry has a thorough understanding of risk management founded in Basel Accord principles and focused on risk management that enhances the strategic and tactical goals of financial institutions. Recently, Mr. Hendry joined an A&M Monitorship team under a CFPB Consent Order, taking responsibility for overseeing and advising a dedicated payment processor in achieving compliance with CFPB requirements, testing for compliance, and writing a mandated Report of the Monitor. Mr. Hendry was deeply involved in determining CFPB expectations and applying those expectations within the operational framework of the processor’s operations. He has worked with various financial institutions both as a senior risk management officer and as a Certified National Bank Examiner for Compliance, gaining experience in multinational specialty and community institutions. Mr. Hendry bridged his public sector experience in compliance to private sector work in operational risk and later with senior accountability across both categories of risk. Mr. Hendry has also gained experience in implementing governance, risk and compliance management (GRC) technology, which is rapidly becoming obligatory in managing the requirements of modern risk management in all sizes of institution. Prior to joining A&M, Mr. Hendry worked with RBS Citizens Financial Group Consumer Banking Risk in Dedham, Massachusetts, where he most recently served as Senior Vice President and Director for Marketing and Communications Risk Management. In this position, Mr. Hendry gained a reputation for implementing the enhanced risk management requirements of the current regulatory environment while maintaining close alignment to strategic and tactical goals. Mr. Hendry was responsible for risk management and risk program development, concentrating in high-volume advertising materials review; one-to-one marketing; online content; security for data flowing from a very large customer information database; marketing target model compliance risk; and supplier risk management. Previously, Mr. Hendry was responsible for reorganizing a centralized risk operations unit that performed monitoring and testing functions, reducing costs and gaining efficiency. Concurrently, the unit’s employee morale rose from the division’s lowest to a tie for highest, because the gains in efficiency also empowered employees to do their best work. Empowerment is a key element in Mr. Hendry’s risk management consulting, often achieved by liberating highly expert employees to do their best work through implementing GRC technology. Mr. Hendry earned a bachelor’s degree magna cum laude in English literature and a paralegal certificate from San Francisco State University. Mr. Hendry is a graduate of Babson Executive Education Program and the American Bankers Association School of Bank Card Management. Mr. Hendry holds a Commission as a National Bank Examiner for Compliance (inactive).

Research Interest

Richard Hendry specializes in risk assessments, strategic advisory and risk management programs, and new product advisory  and he advises on remediation of regulatory matters requiring attention, consent orders and monitorships