Prof. Andrea J. Ayers

Biography

Andrea Ayers is President and Chief Executive Officer of Convergys Corporation (NYSE: CVG), a global leader in customer management. Convergys has annual revenues approximating $3 billion and more than 130,000 employees who serve clients from locations in North America, Latin America, EMEA, India and the Philippines. With a 30-year legacy of helping global brands serve their customers with quality and consistency, Convergys is a recognized leader in the customer management industry. Andrea became a member of the Convergys Board of Directors and was appointed Chief Executive Officer in October 2012. Prior to that, she forged a 20-plus-year track record of success and business growth in a variety of executive positions, including President and Chief Operating Officer; President of the company's Relationship Technology Management line of business; President of Convergys's Government, Retail, Healthcare, Automotive, and Financial Services vertical service sectors; Vice President of Marketing, and General Manager of the Direct Broadcast Services (DBS) business unit.

Research Interest

Healthcare