Jorge colado
Partner & Managing Director
The Boston Consulting Group
Portugal
Biography
Jorge Colado is a core member of The Boston Consulting Group’s Financial Institutions practice. Since joining BCG in 2005, Jorge has worked with leading banks to help them adapt their business models to a changing marketplace. He has led projects to help clients develop and implement customer experience programs, identify the most profitable customers, and segment their commercial initiatives. Jorge has partnered with a number of major institutions to create digital strategies, design and launch sales force effectiveness programs, and redesign call centers. His client engagements have also covered new pricing models, large-scale transformation programs, and cost-efficiency improvement initiatives. Prior to joining BCG, Jorge worked as a consultant for Arthur Andersen in the financial commodities risk consulting department. He previously worked for Barclays Bank Capital Markets in London.
Research Interest
Corporate and retail banking, Digital strategy, Pricing, Customer service, Customer segmentation, Branch excellence, Sales force effectiveness, Branch layout optimization.
