Steve Shander

Biography

As the chief customer officer for SAP North America, Steve Shander is responsible for overall customer satisfaction through his leadership of the region’s Customer Office. Comprised of the Project Success, Total Cost of Ownership (TCO), HANA, Cloud, Business Intelligence, and Mobility Ambassador teams, the mission of the Customer Office is to help SAP's customers maximize value from their past SAP investments, and leverage SAP's new innovations. Since joining SAP in 2002, Steve has held several senior management positions for the North America region, most recently as senior vice president and general manager of Line of Business. Prior, he held equally senior leadership roles overseeing the Northeast team, as well as the Premier Customer Network, and Northeast Sales Manufacturing organizations. Prior to joining SAP, Steve served as senior vice president at Exchange Inc., and over the course of his 30-year career in software and technology, has held senior leadership, and sales management positions with companies like PeopleSoft, Hyperion Solutions (acquired by Oracle in 2007), and Management Science America (MSA). Steve holds a bachelor's degree in marketing from Pennsylvania State University in State College, Pennsylvania. Active in his community, he is a board member of TECHIMPACT, a non-profit organization that accelerates the impact of other non-profits through the adoption of innovative technologies. He also serves on the board of ASUG, the world’s largest independent, non-profit SAP users’ group that represents the customers of SAP.

Research Interest

Steve Shander shows interest on Software & Technology