Business & Management

Business & Management Experts

Vesna Milovanović

Hotel Management and Tourism
University of Kragujevac
Serbia and Montenegro


 She is working as assistant at the faculty of University of Kargujevac, Serbia.

Research Interest

Service Management, Management in hotel industry, Quality management, Quality management system, overall quality management and business excellence, knowledge management, performance improvement


  • Milovanović, V. (2014), "Total quality management as a profitability factor in the Serbian hotel industry", Idustrija, (accepted for publication)

  • Milovanović, V. (2014), "Social responsibility of hotels in Serbia as an element of overall quality management", Economics - theory and practice, Faculty of Economics and Engineering Management in Novi Sad, Vol. 7, No. 2, pp. 61-73. (ISSN 2217-5458)

  • Milovanović, V. (2014), "The Impact of a National Culture on the Effects of Managing Total Quality Management", Megatrend Review, Vol. 11, No. 2, p. 183-200. (ISSN 1820-3159)

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