Javier Holgado
Commercial Delegate
Commercial Department
Pharma CEM en IZO
Spain
Biography
At IZO, a leading consultant in Customer Experience Management, we are specialists in transforming the Customer Experience to impact the profitability of the business. We measure and analyze the emotional impact of clients' experiences with brands in order to improve processes and design interactions and relationship models that strengthen customer loyalty and increase the company's profit.
Research Interest
Pharmaceutical Industry, Planificación estratégica Administration, Planning Strategy. Management
