Beatriz Muñoz-seca
Department of Production, Technology and Operations Manageme
University of Navarra
Spain
Biography
Beatriz Muñoz-Seca is a Professor in the Production, Technology and Operations Management Department at IESE Business School, where she has been researching and lecturing since 1990. Her 40-year career has involved running companies, before she went into teaching, and advising them in different parts of the world. Dr. Muñoz-Seca teaches operations strategy at IESE and at various business schools in Latin America and Portugal. She has been an adviser to the European Commission and has participated in and led numerous international and national projects in her field. She also works as a part-time consultant in operations strategy, service design, and innovation. Her latest book is "How to Make Things Happen: A Blueprint for Applying Knowledge, Solving Problems and Designing Systems That Deliver Your Service Strategy" (Palgrave, 2017).
Research Interest
* Service operations * Operations strategy and implementation * Knowledge stock identification and development for Service Problem Driven Management (SPDM)
Publications
-
Muñoz-Seca B, Riverola J. Problem Driven Management: Achieving Improvement in Operations Through Knowledge Management. Springer; 2004 Oct 7.
-
Fernández-Cuesta BM, GarcÃa JR. Del buen pensar y mejor hacer: mejora permanente y gestión del conocimiento. McGraw-Hill; 2003.
-
Muñoz-Seca B, Riverola J. Gestión del conocimiento: inventario y diagnóstico del conocimiento: la generación del conocimiento: implatando la mejora competitiva a través del conocimiento. Folio; 1997.
