Christian Laesser
Tourism and Service Management
University of St. Gallen
Switzerland
Biography
Adjunct Professor of Tourism and Service Management Association of Scientific Experts in Tourism (AIEST), Secretary General Swiss Association for Transport Sciences (SVWG),Secretary General International Academy for the Study of Tourism, Fellow Flims Laax Falera Tourismus AG, President Swiss Tourism Federation, Member of the Board Arosa Bergbahnen AG (Arosa Cableways Ltd), President of Finance Commission and Member of the Board Swiss Tourism Council, Member STRC Swiss Transport Research Conference (Board) Other: ANZMAC Australian New Zealand Marketing Academy, EMAC European Marketing Acadmey, CAUTHE Council of Australian University Education in Tourism and Hospitality, TTRA Travel and Tourism Research Association
Research Interest
consumer behaviour in the service industry (with special focus on the tourism and transport related industry);; financing of tourism supra- and infrastructure (with special focus on success/ risk drivers in the cableways and hospitality industry);; issues with regard to destination management (with special focus on marketing, network and organisational topics);; service management in tourism and transport;; management of companies institutions operating between market and governments
