Dmytro Zubets
Business Analyst
Marketing department
SoftServe
Ukraine
Biography
IT professional with over 7 years in diverse roles: implementation consultant, business analyst, project manager, and product owner. Highly experienced in development and implementation of CRM systems (certified in MS Dynamics CRM), integration of core banking systems, call center automation, ERP integration, Supply Chain automation. Provided multiple trainings for SDLC methodologies and Business Analysis frameworks, collaborated within Kyiv IIBA chapter.
Research Interest
IT management,Business Process, Microsoft Dynamics
