Barbara Biro Acxp

Biography

Our world is transforming every minute now faster than ever. Companies if wanna thrive must pick up the curve or will be left behind. Transformation is way more than implementing technology to digitalize existing physical services. Transformation needs reevaluating organization and business models, goals resources and partners. Need to look beyond the usual horizon. My specialty is to help businesses to transform by creating the right business model through the right technology, platform, payments system and suitable partners to expand possibilities, business and growth to the level of future demand. 

Research Interest

wide spectrum of sector and market expertise such as consumer banking, business banking, branch operations and transformation, IoT KYC, alternate channels, e-banking, branch and online design, customer journey and experience planning, service and transaction automation, digital content management, identity and access management, opti-channel experience generation, customer onboarding and engagement, channel migration and customer adoption, process flow optimization and distribution channel structure optimization, payments system and wallets.