Graham Clark
Lecturer
Management
Cranfield University
United Kingdom
Biography
Graham started his career as an engineer in the automotive industry, progressing rapidly to manage manufacturing units in engineering companies. He came to Cranfield in 1986 to teach operations management, and developed expertise in working with companies making the transition from a product to service focus.
Research Interest
The focus of Graham's work is with operations leaders throughout an organisation, enabling them to become more strategic in their thinking. He also concentrates on the overlap between operations strategy, change leadership and employee engagement.
Publications
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Macaulay GS & Clark GR (1998) Creating a Customer Focused Culture: Some Practical Frameworks and Tools, Managing Service Quality, 8 (3).
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James K & Clark G (2002) Service organisations: issues in transition and anxiety containment, Journal of Managerial Psychology, 17 (5) 394-407.
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Clark G (2010) Reconnecting after Change, Management Focus (29) 14-15.
