Carley Sutton
School of Business and Enterprise
University of Central Lancashire
United Kingdom
Biography
Dr Carley Sutton is the course leader for the leading BA (Hons) International Tourism Mangement programme. Carley is a senior lecture in Service Quality Management and is currently writing a key text for this critical area of the industry.
Research Interest
Tourism.
Publications
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Sutton, C. (2014). The Evolution of Human Sigma. Journal of Quality Assurance in Hospitality and Tourism (JQAHT) Volume 15 Issue 2.
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Sutton, C. (2015). The Human Sigma Approach to Business improvement in Tourism SMEs. Journal of Small Business and Enterprise Development. Vol. 22 Iss: 2, pp.302 - 319
