Tom Karinshak

Biography

Tom Karinshak serves as Executive Vice President, Customer Service for Comcast Cable. In this role, he and his team work to ensure we are delivering an excellent customer service experience. Tom oversees call center operations including phone, chat and social media agents, in addition to other key touch points and service channels with our customers. Before joining Comcast in November 2010, Tom served as Managing Director and Customer Experience Director for Barclay’s Bank of Delaware, where he designed and built a top talent customer experience, marketing, and operations organization. Prior to Barclays, Tom was at AOL where he held a variety of senior leadership roles across marketing and operations. Tom has 20 years of leadership experience with multi-service providers and leading consumer brands. He also served on active duty with the U.S. Army for six years as a Combat Engineer Captain. He holds a B.S. in Civil Engineering from the United States Military Academy at West Point and an M.S. in Engineering Management from the Missouri University of Science and Technology.

Research Interest

marketing and operations