Sara Lussman

Biography

Sara Lussman Corporate Director of Operations Sara started in hospitality in 2000 while attending Southwest Minnesota State University for Hotel and Restaurant Management. She worked all aspects of hotel operations from housekeeping, front desk, food and beverage, banquets, and sales before moving into management. Her passion for the hospitality industry grew while interning at Walt Disney World in Orlando with the high level of service that Disney provides to every guest. Sara worked in the Minneapolis, MN market for 7 years primarily at a Marriott property. Her primary focus was guest and employee satisfaction, quality assurance as well as assisting all departments in daily operations. Sara relocated to Sioux Falls in 2012 as a General Manager of two Marriott hotels, eventually becoming an Area General Manager directly overseeing a Hilton Garden Inn in addition to the Marriott properties. During this time Sara oversaw multiple renovation projects as well as budget management and mentorship to other General Managers. With her many years in hotel operations, Sara’s focus is working to support all KAJ properties with daily operations, guest satisfaction and quality assurance.

Research Interest

daily operations,quality assurance,guest satisfaction