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Mor Armony

Department of Information, Operations and Management Science
NYU Stern School of Business
United States of America


Professor Armony's primary research areas of interest include management of patient flow in healthcare, optimization of customer experience in contact centers, and general stochastic modeling of various operations. Her articles have appeared in numerous publications, including Management Science, Operations Research, and Queueing Systems.

Research Interest

Large-scale service operations: Applications to call centers and healthcare, Patient Flow in Hospitals, Control of stochastic processing systems, Operations Management, Stochastic Service Systems

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