Michael Parfett

Biography

Mr. Parfett has over 30 years of experience in the Information Technology business. He has held numerous senior management positions while at Computer Horizons, AT&T and Salomon Brothers as well as runing his own consulting business. For Computer Horizons Corp. he was President of Chimes a wholly owned subsidiary, which he led from start-up to profitability. At AT&T, Mr. Parfett was the Consumer Services Ordering and Provisioning Vice President. In this role, he was responsible for building an organization to provide best-in-class processes and systems for all consumer products and services. Prior to this, Mr. Parfett was the Operation and Service Management Architect and System Integration Vice President. In this role, he was resposible for the architectures of all internal AT&T systems. As President of his own consulting firm, Mr. Parfett specialized in business and technology transformation. His client base was in the financial services, telecommunications, and Big 5 consulting firms. Mr. Parfett was a Senior Operating Officer at Salomon Brothers. He was responsible for the firm's software and hardware infrastructure. He was one of the senior technology managers responsible for the leading edge solutions used in Tokyo,London and New York.

Research Interest

IT strategies and emerging issues; International Management; Leadership; Service Management; Business/service models and the alignment with strategy; emerging technologies; application of the disciplines in Service Science.